fg33 Privacy Policy

Last Updated: January 2026

1. Information We Collect

fg33 collects personal information from you in order to provide a functional, secure, and legally compliant online gaming service. We collect only the information that is genuinely necessary for the purposes described in this Privacy Policy. The categories of data we collect are set out below.

1.1 Registration Data

When you create an fg33 account, we collect your full legal name, date of birth, Bangladeshi mobile phone number, and a password of your choosing. This information is required to open an account and verify that you are at least 18 years of age as required by our Terms and Conditions.

1.2 Identity Verification Data

As part of our Know Your Customer (KYC) process, fg33 may request copies of government-issued identity documents such as your National Identity Card ( NID), passport, or driving licence. We may also request a photograph or screenshot confirming ownership of the payment method registered on your account (for example, a bKash or Nagad account confirmation screen). These documents are used solely for identity and age verification purposes.

1.3 Financial Data

fg33 records deposit and withdrawal transactions associated with your account, including the payment method used, transaction amounts in Bangladeshi Taka, timestamps, and transaction reference numbers. fg33 does not store full bank account numbers or mobile wallet PINs. Payment processing is handled by certified third-party payment gateways, and only tokenised transaction references are retained on fg33 systems.

1.4 Gameplay and Betting Data

We record your betting activity on the fg33 platform, including wagers placed on cricket markets (BPL, IPL, T20 World Cup), casino game sessions, stakes, results, and account balance movements. This data is used for account management, dispute resolution, and responsible gaming monitoring purposes.

1.5 Technical and Device Data

When you access fg33, our servers automatically log certain technical information including your IP address, device type, operating system, browser type and version, session duration, pages visited, and referring URL. This information is used to maintain platform security, prevent fraud, and improve the user experience.

1.6 Communications Data

If you contact fg33 support by email or through the platform's messaging system, we retain the content of those communications along with your contact details and the date and time of correspondence. This is necessary for resolving disputes and maintaining a record of customer service interactions.

2. How We Use Your Data

fg33 processes your personal data on the basis of contract performance, legal obligation, legitimate interest, and — where required — your explicit consent. The table below summarises the primary purposes for which we use the data we collect.

2.1 Marketing Communications

fg33 may send promotional SMS messages regarding bonuses, new games, cricket betting markets, and seasonal offers (such as BPL or IPL promotions) to players who have opted in to receive such communications. You may withdraw your consent at any time by adjusting your notification preferences in your fg33 account settings dashboard. Withdrawing marketing consent does not affect your ability to use any part of the fg33 platform.

2.2 Automated Decision-Making

fg33 uses automated systems to detect unusual betting patterns, suspicious financial activity, and potential responsible gaming concerns. These automated processes may trigger account reviews or temporary restrictions. Where an automated decision has a significant impact on your account, you have the right to request a manual review by a member of the fg33 compliance team by contacting us at [email protected].

3. Sharing of Personal Data

fg33 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share data only to the extent necessary to deliver the services you use on the platform, comply with legal obligations, or protect the integrity and security of the platform.

3.1 Payment Service Providers

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and BRAC Bank, fg33 shares the minimum transaction data required by each payment provider to authenticate and complete the transaction. These providers operate under their own privacy policies and are bound by applicable financial regulations.

3.2 Game Providers

Casino games on fg33 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token and your account identifier are shared with the relevant provider to initialise and record the game session. Game providers do not receive your full name, mobile number, or financial data.

3.3 Legal and Regulatory Disclosure

fg33 may be required to disclose personal data in response to a lawful request by public authorities, including requests relating to anti-money laundering investigations, fraud enforcement, or underage gambling incidents. In such cases, fg33 will disclose only the data specifically requested and will do so in accordance with applicable law.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of fg33's business assets, personal data held by fg33 may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer via a prominent notice on the platform prior to the transfer taking effect.

4. Cookies & Tracking Technologies

fg33 uses cookies and similar technologies (local storage, session storage) to maintain your logged-in session, remember your preferences, prevent fraudulent access, and analyse how the platform is used. This section explains the types of cookies we deploy and how you can control them.

4.1 Strictly Necessary Cookies

These cookies are essential for the fg33 platform to function. They maintain your authenticated session, preserve your account settings during a visit, and protect the platform from cross-site request forgery (CSRF) attacks. Strictly necessary cookies cannot be disabled without breaking core platform functionality. No personal data stored in these cookies is shared with third parties.

4.2 Analytical Cookies

fg33 uses first-party analytical cookies to understand how players navigate the platform — which pages are most visited, how long sessions last, and where users encounter difficulty. This data is aggregated and anonymised before analysis. It is used solely to improve platform performance and user experience and is not used to build individual user profiles.

4.3 Preference Cookies

These cookies remember choices you make on the platform — such as your preferred language setting (English), last visited game category, or notification preferences. They improve your experience by reducing the need to re-enter preferences on each visit. Preference cookies do not track your activity across other websites.

4.4 Managing Cookies

You can manage or delete cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies already stored on your device. Please note that disabling certain cookies may affect the functionality of the fg33 platform, including your ability to stay logged in during a session.

fg33 does not deploy third-party advertising or retargeting cookies. You will not see fg33 advertisements served to you on other websites based on your activity on our platform.

5. Data Retention

fg33 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods we apply to the main categories of data are summarised below.

5.1 Account Data

Your account registration data — including name, mobile number, and date of birth — is retained for the duration of your active account relationship with fg33. Following a confirmed account closure request, account data is deleted or anonymised within 90 days, except where retention is required by law (see below).

5.2 Financial Records

Transaction records, including deposit and withdrawal history, are retained for a minimum of five years from the date of the transaction. This retention period reflects standard financial record-keeping obligations. After the retention period expires, financial records are securely deleted.

5.3 Identity Verification Documents

Copies of identity documents submitted as part of the KYC process are retained for the duration of your account relationship and for a period of five years after account closure. This is consistent with anti-money laundering record-keeping best practices. Documents are stored in encrypted form and access is restricted to authorised compliance personnel only.

5.4 Support Correspondence

Records of customer support interactions are retained for a period of three years from the date of the most recent message in a given conversation thread. This retention period supports dispute resolution and quality assurance processes.

5.5 Technical Logs

Server access logs and security event logs are retained for a period of 12 months. After this period they are automatically purged. Aggregated, anonymised analytics data derived from these logs may be retained indefinitely as it cannot be used to identify individual users.

6. Security Measures

fg33 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. While no online platform can guarantee absolute security, fg33 takes its data protection responsibilities seriously and reviews its security posture on a regular basis.

6.1 Encryption

All data in transit between your device and fg33's servers is encrypted using TLS 1.2 or higher. Sensitive data stored at rest — including identity documents and payment records — is encrypted using AES-256 encryption. Passwords are hashed using a strong, salted cryptographic function and are never stored in plain text.

6.2 Access Controls

Access to personal data within fg33's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their specific role. All internal access to sensitive data is logged and subject to periodic audit. Former employees' access rights are revoked immediately upon the end of their employment.

6.3 Fraud Prevention Systems

fg33 employs automated fraud detection systems that monitor account activity in real time for signs of unauthorised access, unusual transaction patterns, and potential account takeover attempts. Suspicious activity triggers an immediate alert to the security team and may result in a temporary account hold while the activity is investigated.

6.4 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to the rights and freedoms of affected users, fg33 will notify affected account holders promptly by SMS and via the platform notification system. The notification will describe the nature of the breach, the data categories affected, and the steps fg33 is taking to remediate the issue and prevent recurrence.

7. Your Rights & Choices

As an fg33 account holder, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, contact fg33 support at [email protected] with the subject line "Data Rights Request". We will respond to all valid requests within 30 days.

7.1 Right of Access

You have the right to request a copy of the personal data that fg33 holds about you. Upon receiving a verified access request, fg33 will provide a summary of the data categories held, the purposes for which they are processed, and, where applicable, the third parties with whom the data has been shared.

7.2 Right to Rectification

If any personal data held by fg33 is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections — such as updating your registered mobile number — can be made directly from your fg33 account settings page. Changes to identity-related data (name, date of birth) require supporting documentation.

7.3 Right to Erasure

You may request that fg33 delete your personal data. This right is subject to limitations where fg33 is required to retain data to fulfil a legal obligation — for example, financial transaction records retained for anti-money laundering compliance purposes. Where erasure is not possible in full, fg33 will anonymise your data to the greatest extent practicable.

7.4 Right to Object to Processing

You have the right to object to the processing of your personal data where fg33 relies on legitimate interest as its legal basis. You also have the right to object to processing for direct marketing purposes at any time, and fg33 will cease such processing immediately upon receiving a valid objection.

7.5 Right to Data Portability

Where fg33 processes your data on the basis of contract or consent, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format. This right applies to data you have actively provided to fg33, such as registration details and communication preferences.

7.6 Right to Withdraw Consent

Where fg33 relies on your consent as the legal basis for processing — for example, for sending promotional SMS messages — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal. You can withdraw marketing consent directly from your fg33 account notification settings.

8. Updates to This Policy

fg33 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the services we offer. The date at the top of this page indicates when the policy was most recently updated.

Where changes to this Privacy Policy are material — meaning they significantly affect the rights of account holders or the way in which personal data is used — fg33 will notify registered players via SMS or via the in-platform notification system at least 7 days before the changes take effect. Your continued use of the fg33 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically. The most current version will always be accessible at fg33.vip/privacy-policy. If you have any questions about this Privacy Policy or about how fg33 processes your personal data, please contact our support team. We are available around the clock and will be happy to assist.